Terms and Conditions

Terms and Conditions of Wholesale Business

Orders with My Doris

You become a My Doris Wholesale Customer when you register a wholesale account with My Doris and My Doris approves your registration. You may then place an Order with My Doris upon these Terms and Conditions. My Doris minimum Order (per store/location) is £250.00 excluding VAT and delivery for all new Orders.

There is a minimum Order of two units per style.


You have the right to cancel your Order within 5 days of placement. You must give and My Doris must receive written notification of cancellation of your Order by email to info@mydoris.co.uk. If you cancel your Order after this time period you must pay a cancellation fee which shall be 20% of the total Order value.

My Doris has the right to cancel your Order or any part of it at any time, for example if we are unable to fulfil all or any part of your Order.


Standard delivery charges apply on Orders up to £350.00. Delivery on Orders over £350.00 within the UK is free.

Delivery and time frames will be determined at the time an Order is placed. This can be anywhere between 2 - 12 weeks. If you require delivery by a certain date please discuss this when placing your Order and we will do our best to meet your needs. Special Orders will be dispatched within 5 working days from payment of goods.

If you choose to split your Orders, then standard shipping charges will be applied to each Order. If we have to put some items on back order as we are awaiting the stock, then we will cover the extra shipping cost.

All orders will be shipped via overnight courier or Royal Mail.

EU and World Wide Shipping

If you are based outside the UK, please email info@mydoris.co.uk for postal prices.


If, on receipt of your Order, there is a shortfall in goods ordered, you must notifiy My Doris within 3 days of delivery. If possible we will send you replacements or a credit will be applied to your account.

If My Doris is unable to supply any part or all of your Order, we will notify you and send replacements where possible or apply a credit to your account. Our total liability to you in any event shall not exceed the price paid by you for the relevant part of your Order.


When you make an Order My Doris will send you an Invoice and you must pay the total sum owing by the date set out in the Invoice. My Doris will not ship your Order before the Invoice has been paid in full and monies have cleared. Payment can be made by credit card, debit card, Sagepay, or BACS payments.

Your first three My Doris Orders must be pre-paid via proforma invoice, we are not able to offer Account Customer terms until you have placed three Orders.


My Doris has the absolute discretion to decide if we shall offer you Exclusivity. This allows us to determine the proximity of your store to other stockists in the area. Proximity and Exclusivity will be evaluated case by case and is dependent on your store’s location, as well as the regularity and quantity of the Order. If we decide to offer you Exclusivity we will do so in writing and set out the extent of your exclusivity and period of time that the Exclusivity will last.

We are careful to protect and not to over expose our brand in a given area, our eclectic and diverse range of products allows us the flexibility to offer each store a unique selection. Where Customers have more than one branch of store we require an order of £500 per branch per season to guarantee Exclusivity in that location for that product and that season.

If you do not place a new Order within six months of your previous Order  My Doris will consider that your Exclusivity  shall be automatically at an end..


Prices shown on our wholesale section of our website are exclusive of tax. We reserve the right to alter these prices at any time unless prior invoiced. All goods come with a RRP and you must not price goods at an amount less than the RRP stated.

Copyright and Images

The words and images on the My Doris website, documentation, and publicity is owned by My Doris and subject to copyright. If you would like to use any of our images for promotional purposes please ask us first. You must not use any images or words without our prior written permission. Please email us and we can arrange for some images to be sent to you.  All intellectual property rights in connection with any of the Goods shall be owned by My Doris.


We do our very best to ensure that all our goods are perfect. If you find any problems, please report in writing or by email within 10 days of receipt of the goods. Please do not return goods before contacting My Doris and we can authorise your return. Should we ask you to return goods you must obtain a postage receipt and that will be credited against your account. We will endeavour to replace the item where possible, we will not refund goods that have been worn, or not in their original packaging.

Items that are faulty can be returned within 12 months of the purchase made. With a refund of the current listed price. Outside of this window a refund/exchange cannot be issued.

Returns Address; My Doris, Unit 2, Enterprise Park, Etna Road, Bury St Edmunds, IP331JZ.

 Items bought from a Retailer

If you bought your item in-store with one of our stockists (not on our website), please deal directly with the retailer.



My Doris products are handmade individually and carefully inspected by us prior to dispatch. There may be slight differences in colour, shape or size due to this nature, the buyer accepts this when the order is placed. It will not be a considered fault and therefore no credit will be issued.

Product care

All jewellery is gold or silver plated on a base metal, usually brass. All jewellery is hypo-allergenic and free of nickel. We advise that no perfume, cleaning chemicals or strongly scented moisturisers are put on as this may cause discolouration of the product. My Doris cannot be held responsible for this and will not accept returns for this cause.

Special Commissions

Special commissions or custom colour combinations placed with My Doris are non-refundable and a deposit must be paid before manufacture commences.


Our brilliant Earring Stands are available to order, after much demand from our wholesale customers. Please see our My Doris website. www.mydoris.co.uk

Privacy Policy

 Any personal information that you provide to us including your name, address, telephone number and email address will be treated confidentially and will not be released, sold or rented to any entities or individuals outside of My Doris. We do however reserve the right to list your store's contact details in listed stockists on our website or to provide these details to a potential customer upon request. We do not collect or record any credit card details you may provide when purchasing products from mydoris.co.uk.  Your credit card details are securely passed to and processed by our Payment Processor. If you have any concerns or enquiries regarding the privacy of your data, please contact us at trade@mydoris.co.uk.

 Law and Jurisdiction

This Agreement is governed by, and shall be construed in accordance with the law of

England and Wales, and is subject to the exclusive jurisdiction of the courts of

England and Wales.

Promotional code terms and conditions

One use per customer & not valid in conjunction with any other offers.

Discount codes cannot be applied to gift cards.


Our contact details:

My Doris:      Katie Williamson

Website:       www.mydoris.co.uk

Email:           info@mydoris.co.uk

Telephone:      01284 247 010

Address: My Doris, Unit 2, Enterprise Park, Etna Road, Bury St Edmunds, IP331JZ.