Returns

Returns

We very much hope that you will be delighted with your purchases from My Doris but if you are not completely satisfied with your order, you can return it to us for a full refund or an exchange within 28 providing the goods are returned unworn and in their original packaging. Sale items are non returnable.

Unfortunately for hygiene reasons we cannot exchange or refund earrings unless they are faulty. This does not affect your statutory rights. It is advisable to send the item by Recorded Delivery for your own records. If item is unsuitable, delivery charges for return of item will not be reimbursed. If item is faulty, then delivery charges will be reimbursed along with refund or exchange.

To begin the returns process, please visit our returns portal using the link below. You will need your order number and the e-mail address you provided at checkout to begin your return. 

VISIT OUR RETURNS PORTAL

The return portal will instruct you to ship your returned items to us. When instructed, please send items back to:

My Doris LTD, Unit 2, Enterprise Park, Bury St Edmunds, Suffolk, IP331JZ.

If you have any queries regarding delivery and returns, please contact our customer service team at info@mydoris.co.uk