Delivery & Returns

Delivery

UK Royal Mail Standard Tracked - £2.95 (free on orders over £35) 2-3 working days.
UK DPD next day delivery - £6 (free on orders over £100) Next Working day
European Tracked - £12 5-7 Working days
Rest Of The World Tracked - £15 7-10 Working days

 

- All standard shipping orders in the UK are sent via Royal Mail’s tracked service
- UK next day delivery is sent via DPD. This excludes Saturday & Sunday
- We do not take responsibility for orders left outside the address when the customer is not in
to sign for them.
- During peak times (public holidays, promotions, xmas) orders may take slightly longer than
the time frames listed below.
- We aim to dispatch all orders within 48 hours if placed before 4pm on a Thursday. Orders
placed on a Friday, Saturday & Sunday will be dispatched on Monday.

Please note – European, rest of the word & standard UK delivery may be delayed due to COVID & Brexit.

Returns

We very much hope that you will be delighted with your purchases from My Doris but if you are not completely satisfied with your order, you can return it to us for a full refund or an exchange within 28 providing the goods are returned unworn and in their original packaging. Sale items are non returnable.

Unfortunately for hygiene reasons we cannot exchange or refund earrings unless they are faulty. This does not affect your statutory rights. It is advisable to send the item by Recorded Delivery for your own records. If item is unsuitable, delivery charges for return of item will not be reimbursed. If item is faulty, then delivery charges will be reimbursed along with refund or exchange.

Please send items back to:
My Doris LTD, Unit 2, Enterprise Park, Bury St Edmunds, Suffolk, IP331JZ.
If you have any queries regarding delivery and returns, please contact our customer service team at info@mydoris.co.uk